Terms of service
These Terms of Service ("Terms") govern your use of www.wearvorn.co (the "Site") and any purchase you make through it. The Site is operated by Vorn ("Vorn", "we", "us", "our").
Please read these Terms before placing an order. By browsing the Site or completing a purchase, you accept them. If you do not agree with them, please do not use the Site.
Our Privacy Policy, Refund Policy and Shipping Policy form part of these Terms. Where a topic is covered in more detail in one of those documents, that document applies.
1. Who may buy from us
You may place an order if you are at least 18 years old and legally able to enter into a binding contract. Our products are sold for personal use. If you intend to resell them, contact us first at wearvorn.co@gmail.com.
2. Our products
We photograph every piece as accurately as we can. Even so, screens render color and finish differently, and jewelry photographed close up looks larger than it is. Check the measurements listed on each product page rather than relying on the images for scale.
Our pieces are water resistant and can be worn while washing your hands, in the rain, or while swimming. They are not designed for saunas, hot tubs, or contact with chlorine, perfume, or household cleaning products, all of which can dull the finish over time.
Product availability changes throughout the day. Listing an item on the Site is an invitation to order, not a guarantee that it is in stock at the moment you check out.
3. Prices, taxes and payment
All prices on the Site are shown in US dollars (USD) and include shipping, which is free worldwide. Prices do not include any import duties or taxes that your own country may charge on delivery — see section 5.
We may change our prices at any time without notice. The price that applies to your purchase is the one displayed when you place your order, even if it changes afterwards.
Payment is taken in full at checkout, using one of the methods shown on the Site. We do not process or store your card details ourselves; that is handled by our payment providers. Your order is not confirmed until payment has cleared.
If a price is listed incorrectly because of an obvious error — a decimal point in the wrong place, a currency mistake, a piece priced at a small fraction of its normal value — we are not obliged to sell at that price. We will contact you and either confirm the correct price or cancel and refund the order in full.
4. Placing an order
To order, add items to your cart, enter your contact and shipping details at checkout, choose a payment method, and confirm.
You will then receive an automatic email acknowledging that we have received your order. This first email is not an acceptance. It confirms only that the order reached us. A contract between you and Vorn is formed when we send a second email confirming that your order has been accepted and is being prepared for shipment.
Please check your email address carefully before confirming. If it is wrong, we cannot send you your order confirmation, your tracking number, or anything else about your purchase.
Between those two emails we check that the shipping address is complete, that the items are in stock, and that payment has been received. We may decline an order if:
- the details you gave are incomplete, inconsistent, or appear to be false;
- payment was declined or not received;
- an item sold out before we could reserve it for you;
- a pricing or listing error applies, as described in section 3;
- we cannot ship to the address you provided; or
- the order appears to be fraudulent, or is one of several orders that together suggest resale rather than personal use.
If we decline an order, we will tell you as soon as we can and refund anything you have paid in full. We are not obliged to give a reason beyond what is set out above.
5. Shipping, delivery and customs
We ship worldwide at no cost to you. Orders are prepared and dispatched within 1–5 business days, and delivery normally takes 7 to 12 business days from dispatch. A tracking number is emailed to you around 48 hours after your order has been processed.
These times are estimates, not guarantees. Customs inspections, carrier backlogs, peak sale periods, and public holidays can all add delay. We will let you know by email if we become aware of a significant hold-up affecting your order.
We choose the carrier. We cannot ship using a specific carrier on request.
You are responsible for giving us a complete and correct shipping address. If a parcel is delayed, returned, or lost because the address was wrong or incomplete, we are not liable for the delay and any reshipment may be at your cost.
Import duties and taxes. Orders shipped outside the United States may attract import duties, VAT, or customs fees charged by your own country. These are set by your local authorities, are outside our control, and are your responsibility. They are charged separately from the price you paid us and are not included in it. We will provide the customs documentation the carrier requires.
Risk of loss or damage passes to you on delivery. If your tracking shows delivered but you have not received the parcel, or if it arrives damaged, contact us at wearvorn.co@gmail.com and we will open an investigation with the carrier.
6. Returns, exchanges and refunds
You have 30 days from the day you receive your order to request a return. Full details are in our Refund Policy, which governs if anything here conflicts with it.
In short: the item must come back unworn and unused, with its tags attached and in its original packaging, and you need proof of purchase. Start a return by emailing wearvorn.co@gmail.com — do not send anything back before we have approved it and given you the return address, as unannounced returns cannot be accepted. Return shipping is at your cost.
Once we receive and inspect the return, we will tell you whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank may take longer to post it.
Sale items and gift cards cannot be returned. For an exchange, return the original item and place a new order — it is faster than waiting for an exchange to be processed.
Customers in the European Union may cancel an order for any reason within 14 days of receiving it, in addition to the rights above, under the same conditions of return.
7. Warranty
We offer a lifetime warranty against manufacturing defects. If a piece fails because of a fault in how it was made — a clasp that fails under normal use, plating that lifts prematurely, a stone that was not set securely — we will repair or replace it, or refund you, at our discretion.
The warranty does not cover normal wear, scratches, tarnish from contact with chemicals, damage from an accident or misuse, pieces that have been resized or altered by someone else, or loss. It applies to the original purchaser and requires proof of purchase.
To make a claim, email help@wearvorn@gmail.co with your order number, clear photographs of the piece and of the fault, and a short description of how it happened. We may ask for more information or for the piece to be sent to us for inspection before we decide.
Nothing in this section limits any rights you have under the consumer protection laws of your own country.
8. Customer support
Reach us at help@wearvorn@gmail.co. Our support hours are Monday to Friday 9:00–17:00 and Saturday 9:00–13:00 (UTC+1); we are closed on Sundays.
We aim to answer within 2 business days and will respond within 14 days at the latest. During sales and holiday periods replies may take longer. If a question needs more time to resolve, we will tell you and give you an expected date.
Small variations between individual pieces — in finish, tone, or measurement within stated tolerances — are normal in jewelry and are not defects.
9. Intellectual property
The Vorn name and logo, the text, photographs, and design of this Site, and the design of our products belong to Vorn or are used by us under licence. You may not copy, reproduce, republish, or use any of it commercially without our written permission.
You may of course share our product photographs on social media, and we are glad when you do.
Any third-party trademarks appearing on the Site remain the property of their owners, and nothing here grants you a right to use them.
10. Using this Site
You agree not to use the Site to break any law, to interfere with its operation or security, to scrape or harvest data from it by automated means, or to post content that is false, abusive, obscene, threatening, or infringes someone else's rights.
If you post a review, comment, or image, you keep ownership of it, but you grant us permission to display and reuse it in connection with our business. You are responsible for what you post and confirm it does not infringe anyone else's rights. We may remove content that breaches these Terms, and we may restrict access for anyone who does so repeatedly.
If you have an account, you are responsible for keeping your password confidential and for activity that takes place under it. Tell us promptly if you think someone else is using it.
The Site may link to other websites. We do not control them and are not responsible for their content or their privacy practices.
11. Accuracy of the Site
We work to keep the information on the Site accurate and current, but we do not warrant that it is free of errors or omissions, or that the Site will always be available or uninterrupted. We may add, change, or remove products, prices, and content at any time without notice. If you spot something wrong, please tell us at help@wearvorn@gmail.co
12. Limitation of liability
To the fullest extent permitted by law, the Site and its content are provided "as is", without warranties of any kind beyond those expressly given in these Terms.
We are not liable for indirect, incidental, or consequential losses arising from your use of the Site or from an order — for example lost profits, lost opportunity, or the cost of a substitute purchase. Where we are found liable, our total liability will not exceed the amount you paid for the order the claim relates to.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded. Some jurisdictions do not allow certain exclusions, in which case those exclusions do not apply to you.
13. Events outside our control
We are not liable for delay or failure to perform caused by events beyond our reasonable control, including natural disasters, epidemics, war, civil unrest, strikes, carrier or customs disruption, failures of utilities or communications networks, and the failure of a supplier or logistics partner. If such an event occurs, we will perform as soon as reasonably possible, or cancel and refund the affected order.
14. Governing law
These Terms are governed by the laws of the State of Florida, United States, without regard to its conflict of law rules. Any dispute arising from them or from a purchase will be brought exclusively before the state or federal courts located in Orange County, Florida, and you and Vorn each consent to the jurisdiction of those courts.
If you are a consumer, this does not deprive you of the protection of any mandatory consumer laws of the country where you live.
15. General
These Terms, together with our Privacy, Refund and Shipping Policies, are the entire agreement between you and Vorn regarding your use of the Site and your purchase.
If any provision is found unenforceable, the rest remains in force. Our failure to enforce a provision on one occasion is not a waiver of it.
We may update these Terms at any time by posting a revised version on this page. The version in force when you place an order is the one that applies to that order. Please check this page before ordering.
16. Contact
Vorn
www.wearvorn.co
help@wearvorn@gmail.co